We offer two-factor authentication as a way to keep your account more secure.
An account name and the associated password are required to log into an account. Two-factor authentication adds an extra level of security to the login process. After entering the account name and password, you will need to enter a single-use authentication code.
There are free authentication apps like Authy (which is available for Android and iOS) and Google Authenticator (which is available for Android and iOS). Most password management apps support two-factor authentication.
Codes cannot be sent by email and cannot be sent by a voice phone call.
Please follow these steps to turn on two-factor authentication:
Setup Notes
1Password has a two-factor authentication setup guide. LastPass has a two-factor authentication setup guide. Please note: setting this up requires logging in to LastPass through their website, not the desktop app.
If you want to use a YubiKey, please visit their support page for instructions.
If You Lose or Replace Your Phone
Depending on the app you use, you might be able to access codes on a new phone, or you might need to use your QR code or recovery key to set it up on the new phone. If you app does not have codes for us, we cannot provide a code or key. Those can only be obtained during the set up. If you don’t have recovery information, we will need to turn off two-factor authentication if you want to log in.
If you know you are going to replace your phone, you can export settings from Google Authenticator and then set them up on the new phone. Please visit our page about Exporting Authenticator Setups.
Disabling Two-Factor Authentication
If you can log in, you can disable it from Preferences. If you cannot login, please contact us. We will need to verify your identity before we can turn off two-factor authentication.
